Welcome to Garden Palace Hotel – Surabaya
About the Hotel
Garden Palace Hotel, a 4-star hotel in Surabaya, offers 360 rooms with
Comfortable Room Amenities
All rooms at Garden Palace Surabaya come with a TV with 24-hour satellite channels and
Diverse Dining Options
The 24-hour Green House Kitchen Bistro serves breakfast and Asian and international cuisine. Other dining options include
Comprehensive Leisure Facilities
Facilities at Garden Palace Hotel include a beauty salon, drug store, swimming pool, and
Central City Location
The hotel is just 1.5 km from Gubeng and 20 km from Juanda. Nearby attractions include
Select your room type
Price and Room Availability Calendar
Getting around
A guide to all available transportation options
Facilities
General
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
Sports & Fitness
- Exercise gym
Guest Parking
- Electric kettle
Services
- Room service
Room features
- Free Wi-Fi in rooms
- Sitting area
- Tea and coffee facilities
- Dining table
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
My stay at the hotel was a pleasant one. The rooms were spacious and comfortable, perfect for my tired kids after a long traffic jam. The service was excellent, especially from the bell boy, security, and the staff at the green house. The location was ideal, close to many shopping malls, making it a strategic choice. The dining experience offered delicious food with a wide variety, including Indonesian and European dishes.
The hotel location is excellent for both leisure and business stays. The rooms were a bit stuffy and humid, with a somewhat dusty and moldy smell, especially noticeable late at night. Despite the noise, cleanliness was not an issue.
I arrived exhausted with my kids after a long traffic jam in a room that was completely polluted by cigarette smoke. The hotel staff were exceptionally friendly and helpful, making us feel at home very quickly. However, the overall experience was affected by how badly it was run, the poor quality of the room, and the low energy from the staff.
The hotel had an amazing view all the way to the harbor from my large room. Although the cleanliness was not ideal, the bathtub added some comfort to the stay. The staff were helpful and extra nice, making the experience more enjoyable. The location was good for us, despite needing some improvement in certain areas. The dining experience, especially at Green House Kitchen, was good with fresh salads. Overall, the facilities were satisfactory.
The hotel's rooms were a bit disappointing as they were polluted by cigarette smoke, but the staff provided exceptional service, making me feel at home quickly. The location was excellent, close to the city government and a shopping center, allowing me to explore Surabaya easily. Despite average dining, the facilities were satisfactory.
The hotel has a good location in downtown Surabaya, close to the city government and the shopping center GRAND CITY. The rooms were unfortunately polluted by cigarette smoke until late at night, which affected the overall experience. The service was a mixed bag with nice staff but some issues with responsiveness. The dining experience was acceptable with room for improvement.
I had a fantastic stay at this hotel in Surabaya. The room, though slightly dated, was spacious and provided beautiful views of the city. The pricing was excellent, making it great value for money. I would definitely choose to stay here again.
The hotel offers spacious rooms with a view overlooking the beautiful city of Surabaya, featuring fluffy beds and a bathtub. Although the room was meant for such an offer without bothering about cleanliness, as I experienced rashes on my body after a few hours, the facilities are old. The location is central and near many shopping malls, providing a big, comfortable bed and value for money. The service was very friendly and honest, especially notable with the bell boy, security staff, and one individual at the green house. The dining experience, although not included, offered a great selection of dishes. The facilities are adequate but outdated.
The hotel's rooms may need a refurbishment as they were gloomy with old facilities and polluted by cigarette smoke, but this didn't entirely affect my overall rating. The service was exceptional, especially from the bell boy, security, and a Green House staff member who made me feel very welcome. The hotel's location was convenient, being close to many attractions and shopping centers. The dining experience could be improved, but it still offered a decent selection. The facilities met my expectations and provided a satisfactory stay.
I had a mostly good experience at this hotel. The room, though needing some refurbishment, was spacious with a fluffy bed, bathtub, and a lovely view of Surabaya city. The location was great, being only a short walk to the mall for all my needs. The service from the staff was outstandingly friendly and helpful, really making me feel at home quickly. The dining options were varied, offering a mix of Indonesian and European cuisines. However, the breakfast area next to the vegetables basket was noisy and crowded.
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