boutiquehotel Customer Service

Frequently Asked Questions

What information do I need to provide when booking a hotel?
To secure your stay, you will need to provide personal information such as your full name, contact details, and address. Additionally, a valid credit card is required for confirmation and any potential incidentals during your stay.
How can I modify my booking after it has been confirmed?
To modify a booking, you can log into your account on the booking platform and navigate to 'My Bookings'. There, you can request changes based on the hotel's policies. Please note that some changes may incur fees depending on the hotel's terms.
Is it possible to book a hotel room for someone else?
Yes, you can book a hotel room on behalf of someone else. However, you must provide the actual guest's details during the booking process to ensure accurate identification at check-in.
Are there any mandatory details that must be filled in during the booking process?
When making a booking, you may be required to provide a valid phone number where you can be reached during your stay. This helps the hotel in case they need to contact you regarding your reservation.
What does the booking confirmation include?
The booking confirmation typically provides an overview of your reservation, including the property details, room type, and any special requests. It is advisable to review this information closely upon receipt to ensure accuracy.