Real comments from travelers who have already stayed
76%
said they enjoyed their stay and plan to return.
Clean and comfortable rooms
Well-maintained pool area
Limited breakfast options
Extra charge for Wi-Fi
7.6/10
Very good
Rooms
8.2
Location
8.0
Service
7.2
Dining
5.2
Guest reviews
7.6/10
based on 5 reviews
8.8
8.8/10 based on 410 reviews
Bob
United States,
February
2025
7.2/10
I had a lovely stay at this hotel with clean, comfortable rooms and a nice view. The hotel is surrounded by beautiful nature, which makes for a peaceful atmosphere. However, I found the breakfast options a bit lacking. The hotel also has a well-kept pool area, but the Wi-Fi costs extra, which was a bit disappointing.
Rooms
8.0
The rooms were clean and comfortable with a nice view of the surrounding greenery.
Service
7.0
The service was attentive, though I felt it could have been a bit quicker during peak times.
Location
7.0
Nestled in nature, the location is peaceful, though it's a bit far from central attractions.
Dining
5.0
Breakfast had limited options which was a letdown, especially for a longer stay.
Facilities
9.0
The pool area was really well-maintained and enjoyable to relax in.
Clean and comfortable rooms
Limited breakfast options
Christopher
United States,
February
2025
7.6/10
I had a pleasant stay at the hotel, which offered a nice mix of comfort and value. The rooms were clean and cozy, making my downtime enjoyable. However, the dining experience could use some improvement, especially with more breakfast choices. The pool area was delightful, although I wish the Wi-Fi was complimentary. Overall, a solid option for a relaxing getaway!
Rooms
8.0
The rooms were clean and cozy, providing a comfortable space to unwind.
Service
7.0
Service was attentive and welcoming, but there were a few minor delays in getting my requests fulfilled.
Location
9.0
The hotel is situated in a great area, making it convenient to explore nearby attractions.
Dining
5.0
Breakfast options were somewhat limited, which was disappointing given the overall experience.
Facilities
9.0
The pool area was well-maintained and a highlight of my stay, perfect for relaxation.
Nicole
United States,
September
2024
7.2/10
The hotel has a fantastic beach view and is conveniently located near several attractions. The rooms are modern and spacious, providing a comfortable stay. However, the breakfast could use some variety, and the pool area felt a bit crowded during peak times. Overall, the hotel offers good value for money despite these few drawbacks.
Rooms
9.0
The rooms were modern, spacious, and offered a great view.
Service
7.0
The service was attentive, but it took a while to get room service.
Location
9.0
The location is convenient, just a short walk from the beach and local attractions.
Dining
5.0
Breakfast had limited options and could have been better.
Facilities
6.0
The pool area was well-kept but quite crowded during peak hours.
Edwin
United States,
September
2024
6.8/10
I had a lovely stay at this hotel, where I was greeted with a warm welcome and enjoyed the relaxing ambiance. My room was good, but there were a few quirks, such as the Wi-Fi being spotty at times. The dining options were also limited, but I really appreciated the cozy atmosphere of the restaurant. Overall, it was a decent experience, but there are areas that could use improvement.
Rooms
7.0
The room was clean and cozy, but had some quirks like a noisy air conditioner.
Service
8.0
The staff was friendly, and I appreciated the warm welcome at check-in.
Location
7.0
The location was convenient, with a few attractions within walking distance.
Dining
6.0
The dining area had a cozy vibe, but the menu was limited, especially for breakfast.
Facilities
6.0
The hotel had decent facilities, although the Wi-Fi could have been better.
Warm welcome
Spotty Wi-Fi
Brad
United States,
September
2024
7.2/10
I had a pleasant stay at the hotel, which is nestled right in the jungle, providing a tranquil escape. The rooms were not only clean but also spacious and comfortable, making my downtime very relaxing. On the downside, the Wi-Fi was spotty at times, which was inconvenient. Overall, it was a good value for my money considering the beautiful surroundings and amenities.
Rooms
9.0
The rooms were spacious and comfortable, which made me feel right at home.
Service
7.0
The service was decent, though not particularly remarkable. They were helpful, but I expected a bit more attention.
Location
8.0
The hotel is located right in the jungle, offering a peaceful ambiance. However, getting to Tulum town takes some time.
Dining
5.0
Dining options were limited, and while the local fruits were fresh and tasty, I hoped for more variety.
Facilities
7.0
The facilities were generally nice but could use some updates to feel more modern.
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