United Kingdom
Chester
The Queen At Chester Hotel, BW Premier Collection
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The Queen At Chester Hotel, BW Premier Collection Exterior photoThe Queen At Chester Hotel, BW Premier Collection Exterior photoThe Queen At Chester Hotel, BW Premier Collection Room photo

Welcome to The Queen At Chester Hotel, BW Premier Collection – Chester

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Check rooms and rates
From80US$ /night
Check-in
07May2026Select date
Check-out
08May2026Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

City Road, Chester, United Kingdom, CH1 3AH
-
Close to the historic old town
Great
8.2
8.5
/10
3.9
3.9
/5

Loved by The Queen At Chester Hotel, BW Premier Collection guests

  • Comfortable beds
  • Huge family room
  • Wonderful customer service
  • Delicious extras
  • Cooler room
"Absolutely fantastic stay that was .ade better with the free upgrade of room I had."
Nia from United Kingdom
read full review
"The hotel is close to the centre of Chester, situated by the train station."
Mpinfold from United Kingdom
read full review
"My room is located not in the main wing and the taller wing."
mav68 from Singapore
read full review

Amenities

The Queen At Chester Hotel, BW Premier Collection offers 218 well-appointed guest rooms, each equipped with contemporary furnishings and en-suite facilities. The hotel features a fully equipped gym for fitness enthusiasts and a beautiful garden for outdoor relaxation. Business travelers benefit from 8 flexible meeting rooms, accommodating up to 300 guests in various setups.

Rooms

The hotel's rooms come with a range of layouts, including deluxe and family rooms, tailored for different guest needs. Premium amenities include flat-screen TVs and 24-hour room service available for added convenience. Some rooms offer stunning views of Chester's city skyline.

Location

Located within walking distance of Chester city center, the hotel provides easy access to local attractions such as the historic Chester City Walls and the Chester Zoo. Guests can explore shopping districts and vibrant dining options nearby. The hotel is also strategically placed for convenience in traveling to the university and business districts.

Dining

On-site dining is available at the Kings' Grill Restaurant, which serves a variety of British and international dishes throughout the day. The Lounge Bar offers an extensive selection of drinks, including wines, spirits, and cocktails, perfect for unwinding after a day of exploration. Afternoon tea traditions are upheld, providing a delightful culinary experience.

Additional Features

The Queen At Chester Hotel provides pet-friendly accommodations, allowing guests to bring their furry companions for a small fee. A complimentary shuttle service is available to Chester Railway Station for hassle-free travel. The extensive outdoor area within the hotel premises is ideal for leisurely walks or enjoying the outdoors.

Highlights

Amenities: 218 well-appointed guest rooms

Location: walking distance of Chester city center

Dining: Kings' Grill Restaurant

Business: 8 flexible meeting rooms

Must-do experiences

  • Wander through Chester's medieval Rows for unique shopping galleries.
  • Visit Chester Zoo for an unforgettable day with exotic animals.
  • Taste a Chester Pie at a local café for a true culinary delight.
  • Explore the Roman Amphitheatre, a fascinating piece of history.
  • Stroll along the River Dee and enjoy a relaxing boat trip.
View all

Select your room type

Choose from doubles, suites, or family rooms, many with breakfast, flexible cancellation, and promotional rates
Standard Double Room Non-Smoking
Standard Double Room Non-Smoking
2 persons
240 sq. feet 
1 Double bed
Air conditioning
room details
Small Double Room Non-Smoking
Small Double Room Non-Smoking
2 persons
195 sq. feet 
1 Double bed
Air conditioning
room details
Deluxe Double Room Non-Smoking
Deluxe Double Room Non-Smoking
2 persons
325 sq. feet 
1 Double bed
Air conditioning
room details
Standard Twin Room Non-Smoking
Standard Twin Room Non-Smoking
2 persons
305 sq. feet 
2 Single beds
Air conditioning
room details
Click button to see more rooms
Show all rooms
Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Facilities

Boutique hotels design their amenities with your relaxation and unique travel experiences in mind
Facilities: Great
8.4/10Review score

General

  • No smoking on site
  • Wi-Fi
  • Parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Security
  • Luggage storage
  • Lift
  • Smoke detectors
  • Electric vehicle charging station
  • Fire extinguishers
  • Key card access

Services

  • Room service
  • Housekeeping
  • Dry cleaning
  • Welcome drink

Dining

  • In-room breakfast
  • Restaurant
  • Bar/ Lounge area
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cots
  • Children's menu

Spa & Leisure

  • Sun terrace
  • Garden area

Room features

  • Air conditioning
  • Heating
  • Terrace
  • Garden furniture
  • Ironing facilities

Media

  • AM/FM alarm clock
Show more

Dining Onsite

The Queen At Chester Hotel features vibrant dining options that celebrate British cuisine in stylish surroundings. From the chic Kings' Grill with its focus on grills and steaks to the inviting V&A offering all-day dining, each venue provides a unique culinary experience crafted to delight the senses.
The Queen At Chester Hotel, BW Premier Collection Restaurant photo
The Queen At Chester Hotel, BW Premier Collection Restaurant photo

Kings' Grill

British, Grills and Steaks
Ambiance
Stylish with a chic cocktail bar and an open kitchen that adds a splash of culinary theater.
Key Offerings
Renowned for its grilled meats, this 2 AA rosettes restaurant invites guests to indulge in beautifully prepared steaks amidst a modern setting.
Reservation
Recommended
Breakfast and Dinner: 06:30 - 09:30 (daily), 18:30 - 21:00 (daily)

V&A

British, All-day dining
Ambiance
Warm and inviting, perfect for casual meals or relaxing gatherings.
Key Offerings
Featuring a diverse menu designed for comfort and indulgence, V&A serves lunch and dinner, making it a great choice for any time of the day.
Reservation
Not needed
Lunch and Dinner: 12:00 - 22:00 (daily)

The Queen At Chester Hotel, BW Premier Collection Location

City Road, Chester, United Kingdom, CH1 3AH
Map view
City Road, Chester, United Kingdom, CH1 3AH
City landmarks
Landmark
Walls of Chester
3800 ft
Zoo
Chester Zoo
2.1 mi
Church
Chester Cathedral
4100 ft
Landmark
Chester Castle
1.1 mi
Museum
The Grosvenor Museum
1.1 mi
Museum
Cheshire Military Museum
1.1 mi
Landmark
Chester Racecourse
1.4 mi
Museum
Dewa Roman Experience
5000 ft
Landmark
Chester Golf Club
5000 ft
Landmark
Chester Rows
4400 ft
Landmark
Eastgate Clock
3800 ft
Park
Grosvenor Park
2700 ft
Church
Church of St Peter
3400 ft
Landmark
Booth Mansion
3700 ft
Church
St Paul's Church
2400 ft
Church
St John the Baptist's Church
3000 ft
Church
Wesley Church Centre
2900 ft
Landmark
Chester in Lego
3500 ft
Landmark
Statue of Minerva
4900 ft
Landmark
The Antiques Shop
3700 ft
Landmark
Chester History & Heritage
3800 ft
Gallery
The Watergate Street Gallery
3900 ft
Landmark
Sick to Death
4400 ft
Bridge
Suspension Bridge
3100 ft
Landmark
River Dee
4800 ft
Park
Grosvenor Park Miniature Railway
2500 ft
Garden
Chester Roman Gardens
4800 ft
Landmark
Chester Roman Amphitheatre
4100 ft
Garden
Chester Cathedral Falconry and Nature Gardens
4000 ft
Nearby
Chester CH1 3DH
Chester Shot Tower
1800 ft
Restaurants
Siam Thai & Teppanyaki Restaurant
1300 ft
32 City Road
The Old Harkers Arms
1400 ft
1 Russell Street
Barton Rouge
1400 ft
The Steam Mill Business Centre Steam Mill Street 1-4 Granary Wharf
Deva Tap
1100 ft
121 Brook Street
Artichoke
1600 ft
The Steam Mill Business Centre Steam Mill Street Steam Mill Street
The Yard
1300 ft
26 City Road
Istanbul BBQ
1700 ft
85 Brook Street
Gate of India
1400 ft
25 City Road
Ahmed Indian Takeaway
1500 ft
76 Brook Street
Explore Chester
Local Experiences Near The Queen At Chester Hotel
Top Attractions
Activities
Dining
Entertainment
Chester Zoo
Chester Zoo
8 minutes' drive
A renowned zoo featuring over 21,000 animals. Known for its conservation efforts and beautiful natural habitats.
Chester Cathedral
Chester Cathedral
15 minutes' walk
Historic cathedral famous for its stunning architecture and vibrant gardens. Guided tours are available.
The Grosvenor Museum
The Grosvenor Museum
20 minutes' walk
Local history museum featuring exhibitions of Chester's past. Free admission on certain days.
Walls of Chester
Walls of Chester
14 minutes' walk
Well-preserved Roman walls offering panoramic views of the city. Ideal for a leisurely stroll.
Chester Racecourse
Chester Racecourse
25 minutes' walk
Exciting horse racing events held throughout the year. Tickets available online or at the venue.
Grosvenor Park
Grosvenor Park
10 minutes' walk
Scenic park perfect for picnics and relaxing walks. Features a delightful café and seasonal events.
Chester Golf Club
Chester Golf Club
19 minutes' walk
Challenging golf course set in beautiful landscapes. Equipment rentals and lessons available.
Yoga in the Park
10 minutes' walk
Relaxing outdoor yoga sessions during summer months. Reservations recommended for classes.
Siam Thai & Teppanyaki Restaurant
Siam Thai & Teppanyaki Restaurant
5 minutes' walk
Chic atmosphere offering exquisite Thai dishes and interactive teppanyaki experiences. Reservations recommended.
The Old Harkers Arms
The Old Harkers Arms
5 minutes' walk
Traditional pub serving hearty British fare. Known for its inviting ambiance and local ales.
Artichoke
Artichoke
6 minutes' walk
Contemporary restaurant with a focus on fresh, local ingredients. Diverse menu caters to various dietary needs.
Barton Rouge
Barton Rouge
6 minutes' walk
Indian restaurant known for its authentic curries and a vibrant atmosphere. Vegetarian options available.
The Storyhouse
15 minutes' walk
A cultural hub with live performances, cinema, and a café. Regular events and exhibitions for all ages.
Live Rooms
10 minutes' drive
Popular music venue hosting various live acts. Known for its energetic vibe and diverse genres.
Chester Comedy Club
15 minutes' walk
Regular comedy nights featuring local and national talent. A fun night out suitable for all ages.
Dewa Roman Experience
Dewa Roman Experience
19 minutes' walk
Interactive museum bringing the Roman history of Chester to life with exhibits and guided tours.
Getting around
City Centre
Chester15 min  ·  4000 ft
Airports
Chester Hawarden (CEG)19 min  ·  7.6 mi
Liverpool John Lennon (LPL)58 min  ·  24.0 mi
Train
Chester Train Station3 min  ·  700 ft
Bus
Bus stop11 min  ·  3000 ft
Looking for special rates when booking early?
Explore them with us!
Check Rates
Property information and rules
Check-in
from 16:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible at a location nearby at GBP 15 per day.
Internet
Wireless internet is available in for free.
Breakfast
You can start your day with a full breakfast, which costs GBP16.95 per person per day. 
Children & extra beds
There are no extra beds provided in a room. 
Pets
Pets are allowed on request.
Languages
English, German, Spanish, Italian, Portuguese, Czech, Romanian, Japanese, Polish, Hindi, Welsh, Slovak, Tamil
Year renovated:
2009
Number of floors:
7
Number of rooms:
218
Former name
Hallmark Hotel The Queen

Reviews and Ratings

Real comments from travelers who have already stayed
Review summary
Based on recent reviews
Powered by AI
The Queen at Chester offers spacious and clean rooms, often described as comfortable, and its location directly opposite the train station is a definite plus for many guests. You can enjoy the convenience of having the railway station nearby as well as being within walking distance of the main shops. Some guests have mentioned minor maintenance issues in the rooms, but overall, many find it to be good value for money, especially appreciating the restaurant and bar on site.
Show moreShow less
Review score
Based on 3407 verified reviews
8.0/10
Great
80%
Recommend
Location
9.1/10
Staff
8.8/10
Paid Wi-Fi
7.0/10
Free Wi-Fi
8.0/10
Pros
Welcoming staff
Lovely room
Clean bathroom
Delicious breakfast
Cons
Noisy air con
Inoperable lighting
Billing error
Guest reviews
based on 3407 reviews
8.0/10
based on 7180 reviews
8.2/10
Henry from United Kingdom
Couple
Standard Double Room
3 nights in November 2025
|
Reviewed:January 30, 2026
7/10

a decent stay

great breakfastgood staffconvenient locationroom unavailabilitylong waitdelayed access
the breakfast was lovely with plenty of choice. i really appreciated that the hotel was located opposite the train station (this made travel super easy!). the staff were amazing and always ready to help.
my room was not ready at the stated check-in time of 4pm. i had to wait until 6:30pm before i could access my room. this delay really messed up my plans for attending the wedding rehearsal i was in town for (that was a real bummer).
0 Helpful
Roger from United Kingdom
Business traveller
standard twin room
3 nights in October 2025
|
Reviewed:January 04, 2026
6/10

mixed feelings about the stay

useful locationdisruptive machinery
the location near the station proved useful for my travels.
the noise from what i suspect was the building's machinery was disruptive, especially early in the morning, which did not. it was persistent and hard to ignore.
0 Helpful
Riley from Ireland
Single
Executive Double Room
3 nights in October 2025
|
Reviewed:December 30, 2025
9.0/10

convenient stay

easy arrivalquality linenshelpful staff
the hotel was right across from the train station it made arrival easy the room included nice toiletries the bed had quality linens i thought the staff was very helpful with directions.
Dining
9/10
i found the breakfast buffet included both hot and cold selections the restaurant offered a varied menu including vegetarian options i noticed the dining area was clean with attentive staff.
Location
10/10
the hotel is located opposite the train station i could walk to several shops and restaurants from the hotel many city attractions are easily accessible by foot i saw the location was convenient for exploring.
Service
9/10
the reception staff assisted with directions and local information i noticed housekeeping provided daily service the staff promptly addressed my request for extra pillows i saw the team delivered consistent and friendly service.
Facilities
8/10
the hotel has complimentary wifi throughout the building i used the fitness center and found it well equipped the hotel offers on-site parking at the back there were accessible entrances and facilities.
0 Helpful
|
Show more
Luna from Spain
Couple
Executive Double Room
3 nights in November 2025
|
Reviewed:December 02, 2025
8.8/10

comfortable stay near the station

train stationfriendly stafflarge tvgreat value
the location is really convenient.. it is just across from the train station. i found the staff to be very friendly. the room had a large tv and was very clean.
Location
9/10
the hotel's proximity to the train station makes it easily accessible. a short five-minute walk allows quick access to the city centre, perfect for exploring local attractions and shops.
Service
9/10
the staff members are friendly and helpful with requests. the restaurant staff assisted me with gluten-free options during my evening meal and breakfast, ensuring dietary needs were well catered for.
Rooms
8/10
my room was spacious and featured modern amenities. the room also included a large television, ensuring entertainment options were readily available, especially during downtime in the hotel.
Dining
9/10
the breakfast buffet has many options, catering to different tastes. the buffet includes both continental choices and traditional full english breakfast items, giving a comprehensive start to the day.
0 Helpful
|
Show more
Liz from United Kingdom
Couple
Standard Double Room
3 nights in October 2025
|
Reviewed:October 31, 2025
9/10

Central location with convenient access

generous upgradeconvenient locationgood breakfast choice
i received an upgrade to the beautiful double room , which i found very thoughtful. the location was very convenient , close to the railway station. breakfast was also a highlight , with a good choice.
0 Helpful
Mia from United Kingdom
Single
Standard Double Room
3 nights in August 2025
|
Reviewed:September 14, 2025
6/10

Acceptable stay, but some issues

convenient locationnoticeable noiseunclear signage
The location was convenient for my travel plans.
The room I received was quite disappointing. the signage to navigate to breakfast or the reception was unclear, frustrating (especially first thing in the morning).
0 Helpful
FAQs
About The Queen At Chester Hotel, BW Premier Collection
What popular attractions are near The Queen At Chester Hotel, BW Premier Collection?
Nearby attractions include Chester Zoo (3 km), Grosvenor Park (1 km), and the Roman Amphitheatre (1 km).
What dining options are available at The Queen At Chester Hotel, BW Premier Collection?
The hotel features on-site dining at the Kings' Grill, which serves British cuisine, as well as an award-winning lounge bar.
What are the check-in and check-out times at The Queen At Chester Hotel, BW Premier Collection?
Check-in is from 16:00 and check-out is by 11:00.
What room amenities can guests expect at The Queen At Chester Hotel, BW Premier Collection?
Rooms are equipped with complimentary Wi-Fi, a flat-screen TV, a coffee machine, and 24-hour room service.
Is breakfast included at The Queen At Chester Hotel, BW Premier Collection?
Breakfast is available for an additional charge of 16 GBP.
What fitness facilities are available at The Queen At Chester Hotel, BW Premier Collection?
Guests have access to a fitness studio as a leisure option.
What are the main features of The Queen At Chester Hotel, BW Premier Collection?
The hotel features Wi-Fi in rooms, a bar/lounge area, a restaurant, a garden, and a 24-hour reception.
How far is The Queen At Chester Hotel, BW Premier Collection from Chester train station?
The hotel is located 1 km from Chester train station.
Are there nearby restaurants to The Queen At Chester Hotel, BW Premier Collection?
Nearby restaurants include The Waiting Room Bar & Lounge (0.5 km), Siam Thai & Teppanyaki Restaurant (0.5 km), and Sticky Walnut (1 km).
Does The Queen At Chester Hotel, BW Premier Collection offer any special amenities for families?
The hotel provides activity packs and special events for children.

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Check-in
07May2026Select date
Check-out
08May2026Select date
Rooms and Guests2 Guests, 1 Room
  • Overview
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  • Price calendar
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  • Location
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